Return Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 14 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

For customizable or personalized products, please note that we do not accept cancellation or return requests.

For clothing items, you can request a return within 4 to 5 days of receiving the product.

Shopping Yatra does not accept cancellation requests for perishable items like flowers, or any other non-returnable items. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not satisfactory.

In case of receipt of damaged or defective items, please report to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same on their end. This should be reported within 14 days of receipt of products. If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 14 days of receiving the product. The customer service team will investigate your complaint and take appropriate action. For complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.

In case of any refunds approved by Shopping Yatra, it will take 7 days for the refund to be processed to you.

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